Singapore Mediation Centre (SMC)



Introduction & Background

The Singapore Mediation Centre (“SMC”)  is a non-profit organization, dedicated to promoting the amicable and fair settlement of disputes. It aims to create an environment in which people can work together to find enduring solutions to conflicts and tensions created by human interactions. It contributes to the building of a harmonious society and a thriving business community by broadening awareness of and providing access to constructive means of dispute resolution.

1. Mediator Experience

The Qualifying Assessment Program (QAP) must include a methodology for ensuring that Applicants have demonstrated to the satisfaction of the Program’s Assessors a substantial level of experience as a mediator. The QAP must include clearly identified criteria on this requirement.

The SMC QAP will ensure that an applicant will have demonstrated that he / she has completed at least 20 SMC or SMC-endorsed mediations covering 200 hours, within 3 years preceding the application. An applicant shall produce a mediation log of the number, dates, duration, and subject matter of the mediations which SMC will verify against its own records. An applicant will be expected to submit testimonials (dealing with mediation skills) from 2 referees, and ensure that he / she obtains at least 30 completed feedback on SMC’s Survey Form from participants in SMC or SMC-endorsed mediations.

2 Mediation Knowledge

The QAP must include a methodology for determining that Applicants have demonstrated a strong understanding of general mediation theory and practice which may be based on written tests, essays, reports, theses interviews and/or other testing platforms.

An applicant will have successfully completed a one-hour written test (either essay question, short case-studies, or combination of both) and submit to an interview with an independent assessor appointed by SMC to review the written test with the option of supplementary questions.

3. Mediator Skills

The QAP must include a methodology for the evaluation of candidates’ performance in terms of the occurrence and effectiveness of mediation process and mediation techniques, against high competency benchmarks. The Evaluations/Assessments may be based on roleplay or live action assessments, and may include videotaped and online assessments such as web dramas, self-assessments, interviews, peer reviews, user feedback and other in-practice skill evaluations.

The applicant will also be assessed for his / her mediation skills in a mediation of a real dispute, or a simulated mediation arranged by SMC. An Evaluation Form following this assessment shall be submitted confidentially, directly to SMC, by an independent assessor appointed by SMC. In addition, the applicant will complete a written self-reflection of the said mediation and will undergo an interview with SMC to review the mediation.

4. Program Transparency

The benchmarks and criteria applied by the QAP must be published and be openly accessible on the organization’s website. Details of all approved programs will be listed on the IMI web portal and will include a direct link to the credentialing organizations’ websites.

The benchmarks and criteria applied by the Singapore Mediation Centre are published on its website for public access.

5. Program Integrity

Each Assessor must have substantial experience of assessing the performance of mediators. At least one of the Assessors on each Program must be independent of the QAP.

SMC will engage an assessor who shall be from the SMC Panel of Mediators, and has had substantial mediation and assessment experience.  SMC assessors will be strictly independent of SMC and have no administrative or policy-making roles within the Centre or any other responsibility that may give rise to a conflict of interest with regard to mediator knowledge or skills assessment.

6. Ongoing monitoring of Programs

The QAP must include a process for the ongoing monitoring of the performance and practice of the Assessors. IMI will liaise closely with all recognised program organizers to maintain a sustainable quality control system.

The quality of the assessors will be regularly monitored by the Executive Director of SMC. The Executive Director will also chair regular discussion forums with assessors to ensure that assessment skills remain rigorous and consistent. SMC QAP will also be subject to ongoing monitoring by IMI.

7. Commitment to Diversity

The QAP must be accessible on an equal basis to experienced mediators regardless of their professional affiliations, gender, race, ethnicity, age, religion, sexual orientation or other personal characterization.

The Singapore Mediation Centre is committed to promoting diversity and will make accessible its QAP to any experienced mediator able to meet the rigorous criteria for IMI Certification under this programme.


To view SMC’s website, click here

To contact the SMC in regards to being qualified for IMI Certification, email: [email protected]

QAP Approved 2011
QAP Revised 2014

Singapore Mediation Centre (SMC)
1 Supreme Ct Ln
Singapore 178879