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Online Dispute Resolution Task Force

On this page you can meet the members of IMI's Online Dispute Resolution Task Force, find the e-Mediation competency criteria, and view the task force terms of reference.

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Online Dispute Resolution Task Force

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IMI QAP Competency Criteria for e-Mediators 125.06 kb55829-09-2017 DownloadPreview
Annex 1: IMI e-Mediation Core Competency Skills 89.17 kb53729-09-2017 DownloadPreview
Annex 2: IMI e-Mediation Core Competency Skills 111.47 kb45929-09-2017 DownloadPreview

Terms of Reference for an ISC ODR Task Force

To define online dispute resolution (ODR) and to assess and make recommendations on how to develop high level standards for the provision of ODR services, having regard to:

A.   the current development of mediation and other ADR tools in this field
B.   the importance of ODR as a mechanism for all forms of dispute resolution
C.   the emergence of legislation impacting upon ODR.

In particular, to study and make recommendations in relation to the following key areas, which have a long-term impact on the ODR sector:

1.   Examine the need and extent to which ODR practice should be self-regulated through an independent international credentialing scheme and how such self-regulation can be most effectively implemented, including:


1.1.1.   competency criteria (knowledge, skills and experience) that individual ODR practitioners should possess to practice in ODR;

1.1.2.   best practice and competency criteria (knowledge, skills and experience) for those advising or representing parties engaged in ODR;


1.2.1.   standards that need to be met by ODR service providers, ISPs, hosts, platforms and software to fully address the needs and protect the interests of users (considering security, privacy and data protection requirements alongside the need for record-keeping and data storage and the application of law and practice regarding confidentiality and formal/court systems of document discovery that may be relevant to electronically 'shared' confidential documents, and propose how each of these matters can be addressed);

1.2.2.   standards of trainings and codes of professional conduct.


1.3.1.   how compliance with such criteria can be effectively and economically assessed and monitored on a self-regulatory basis; and

1.3.2.   the need to develop a Code of Conduct and Disciplinary Process for ODR.

2.   Having regard to the growing use of ODR in cross-border dispute resolution and existing and planned government regulation in this field, identify the infrastructure needed to develop ODR standards on both national and international levels; assess the relevance of inter-operability, data import/export/migration and language translation.

3.   Propose other measures or initiatives to support the development of quality ODR.


Ana Goncalves

Portugal/Malaysia Lawyer, Teacher, Mediator and organizational developer, founder of Convirgente, President of Instituto de Certificação e Formação de Mediadores Lusófonos. Ana is a former IT executive, a lawyer, an ADR neutral and trainer and an executive coach. Thanks to her senior management experience at Microsoft, she has a detailed understanding of the nature of cross-border business issues as well as of the IT industry trends. She has delivered more than 900 hours of coaching to executives, mostly online, which gives her a unique experience of the usage of the online technology in difficult conversations. Thanks also to her legal background, she has the capacity to look at a situation not only from a business or technological perspective but also a legal one. Ana is the President of the ICFML – Instituto de Certificação e Formação de Mediadores Lusófonos, a non-profit organization qualified for the certification of Portuguese speaking mediators applying for the IMI accreditation. Being very active across frontiers and cultures, she has focused her practice in the last years on the impact of online technology on the skills of ADR neutrals and has delivered lectures on that topic in several conferences. Ana is a graduate from UAL Lisbon and has a Master of Law (2008). She followed Mediation Courses in several institutions in UK, France, Portugal, USA, and Australia. Ana is an Accredited Mediator for ADR group, a panelist of CPR, she is listed as an internationally recognized commercial mediator in the Who's Who Legal 2011 survey and is part of the Portuguese mediators list of “Julgados de Paz”. She is trilingual English, Portuguese and French. She lives in Malaysia with her husband and has two children.

Daniel Rainey

U.S. National Mediation Board, Professor, Southern Methodist and Creighton University. Daniel Rainey is Chief of Staff for the National Mediation Board, principal in Holistic Solutions, Inc., and Fourth Party Solutions, and an adjunct professor at Creighton University, Dominican University, and Southern Methodist University. He is on the editorial board of Conflict Resolution Quarterly, and he is the co-Editor-in-Chief of the International Journal for Online Dispute Resolution. He is a Fellow of the National Center for Technology and Dispute Resolution, and the co-author/editor of the award winning book, Online Dispute Resolution: Theory and Practice. He is a pioneer in the application of technology to dispute resolution processes, and the author of numerous articles related to online dispute resolution.

Jeff Aresty

President, Internet Bar Organisation (IBO) - US Principal, Aresty International Law Offices, P.C. Fellow, Center for Information Technology and Dispute Resolution at UMass. Jeffrey M. Aresty, Esq. is a lawyer in Boston, Massachusetts and has been involved in international business law and the role of technology in the transformation of the practice of law for almost three decades. He is a past chair of the American Bar Association Section of International Law’s Information Services, Technology, and Data Protection Committee and currently the deputy program chair; and has volunteered in other capacities for the ABA and the Massachusetts Bar Association. Mr. Aresty is the founder and current President of Internetbar.org, Inc. which leads the technology and rule of law project, PeaceTones, for the World Justice Forum. The initial focus of The PeaceTones Project was designed to create sustainable income opportunities for individuals from developing areas and conflict zones; The Project selects artists from target areas around the world, and digitalizes their work (creating audio files, and cover art). The resulting files are then organized into albums and sold online. Then 90% of the revenues are returned to the artists with a portion of the money going towards a community project (updating utilities, providing internet facilities, creating artist’s co-ops). Additionally, Mr. Aresty is a Fellow at the Center for Information Technology and Dispute Resolution at the University of Massachusetts. His involvement in the Center centers on promoting the use of online dispute resolution technology as an alternate to traditional methods. His ongoing law-technology activities concern (1) e-lawyering training, including ODR and (2) initiating global law reform in online communities. Among Mr. Aresty’s accomplishments are initiating and directing the “ Computer College” program (1983-1987) that assisted lawyers in bringing computers into law practice and co-founding the ABA’s TECHShow in 1987. He co-edited three books on cross cultural influence in international business and e-commerce for the ABA, titled “The ABA Guide to International Business Negotiations”. In his position as the Reporter of the ABA’s e-lawyering Task Force (www.elawyering.org), Mr. Aresty wrote several articles on the technical, legal and practical implications of the practice of law in Cyberspace.

Kevin Brown

President, Mediation International - Spain Kevin Brown is an IMI Certified Mediator currently working internationally as a Roster Expert with UNDP in the fields of Conflict Prevention and Peace Building providing facilitation of political transitions as well as ADR training. When not deployed, he provides Alternative Dispute Resolution (ADR) Services to local and international clients. Services include: Mediation, multi-cultural, ADR and negotiation training, conflict coaching, online dispute resolution (ODR) as well as group assessments and Ombud assessments. Kevin has over 20 rich and diverse years as a senior (ADR) specialist, both as a practitioner/trainer and as an academic theorist. His background includes; a Masters degree in International Conflict Analysis and Management with Royal Roads University, Canada and he is currently completing a Phd in Conflict Management. He is the designer of ADR training programs for multiple organizations including the Canadian government and military; with over 5000 hours facilitating ADR training programs and significant experience in project leadership and a wealth of knowledge pertaining to the provision of ADR services. Kevin has extensive experience working with international conflicts in Afghanistan, Thailand, Rwanda, Georgia, Spain, Romania, Ukraine, Germany, Belgium and Canada conducting mediations, assessments, conflict resolution and multi-cultural trainings. From 2002-2011, Kevin was employed as a civilian Senior ADR Specialist/Trainer with the Canadian Government and conducted well over 300 mediations, 600 ADR consultations, provided conflict coaching, group needs and workplace assessments, group interventions and trained over 2000 persons in conflict. He has also mentored dozens of mediators into the program.

Jessica Carter

Mediation Specialist - New Zealand Jessica Carter is a conflict resolution specialist, mediator, coach and trainer.

Franco Conforti

Director of Acuerdo Justo® - Spain Franco Conforti is a Lecturer in Negotiation at the Open University of Catalonia (UOC) and Director of Acuerdo Justo®. A consultant in Conflict Management and Director of the Communitary Social Mediation Service of the City Hall of Alicante, he holds a Bachelor's Degree in Law, with both Italian and Argentinean citizenship, as well as a Research Aptitude in Doctoral Studies from UCLM. He is a member of the Research Group on Mediation and Social Intervention (GIMIS) at the University of Alicante (UA) and a Panellist on Dispute Resolution of the World Intellectual Property Organization (WIPO). He is an Arbitrator in the Galician Association of Arbitrage, Mediation and Equity in La Coruña, as well as a member of the Office of Ombudsman of the city of Buenos Aires. Franco Conforti holds a Master's Degree in Mediation, specialising in Organizational Conflicts, by the Florida International University of Miami, USA.

Scott Cooper

American National Standards Institute (ANZI) - USA Scott Cooper is VP for Policy and Government Relations at the American National Standards Institute (ANSI). He has responsibility for managing the development of ANSI policy positions and acts as liaison to Congress, as well as Federal and State legislative and executive agencies. He has been active in initiating programs on global supply chain governance for issues such as lead-free toys, food safety and drug counterfeiting, and in the development of robust, cheap and efficient home cookstoves for use in Asia, Africa and Latin America. Previous to this, he was federal government affairs manager in the Washington D.C., office of Hewlett-Packard and was responsible for global electronic commerce, Internet and advanced network services issues for HP. Scott has worked closely on U.S. legislation dealing with nanotechnology electronic signatures and authentication, telephone competition, Internet taxes and consumer protection issues, such as privacy. Before joining HP, Scott was director of Electronic Commerce at the American Electronics Association (AEA), and manager of Telecommunications Policy at Intel. He also worked for many years for the U.S. Congress. As professional staff for the Commerce Committee of the House of Representatives he had responsibility for the Federal Trade Commission (FTC), the Federal Communications Commission (FCC), and the Interstate Commerce Commission (ICC). Scott has also taught and consulted for the University of Massachusetts in Amherst. He is currently teaching at the George Washington University, School of International Business, in their MBA program. From 1973-75 Scott built schools in the Andes Mountains of Ecuador for the Peace Corps. His undergraduate degree is from UC Berkeley, and his Masters is from George Washington

Pablo Cortés

Professor of Civil Justice, University of Leicester - UK Licenciado (Vigo), LLM (Limerick), PhD (Cork) Member of the Spanish Bar, Ávila (non-practising), Certified as Catedrático in Spain (ANECA) Pablo Cortés has a chair in Civil Justice at Leicester Law School where he teaches and conducts research in the field of dispute resolution, civil procedure and consumer law. He has published three books in the field of technology and dispute resolution, and has been invited to speak in many international conferences in 17 different countries, including two keynotes. He has been invited to various expert meetings, including by the UN Commission for International Trade Law (UNCITRAL WG III), and to write reports and speak at public hearings by the European Commission (DG SANCO and DG JUSTICE) and the European Parliament (IMCO and JURI–Committee of Legal Affairs). He is a fellow of the National Centre for Technology and Dispute Resolutions (University of Massachusetts –Amherst) and in 2012 he was a Gould Research Fellow at Stanford University. He is a member of the ODR Advisory Group of the Civil Justice Council, which proposed the launch of the online court in England and Wales. He has been employed as a consultant for a number of organization, including to assist the European Commission in the drafting of the legislative proposals for the ADR Directive and the ODR Regulation. Pablo has recently completed two substantial research projects. The first one was a research grant awarded by the European Commission as part of a consortium of universities with the task of proposing legislative action to promote online mediation for civil and commercial matters. The second grant was awarded by the Nuffield Foundation to evaluate from a socio-legal perspective the main consumer ADR schemes operating in the EU. The research findings have appeared in an edited collection he coordinated: The Transformation of Consumer Dispute Resolution in the European Union (Oxford University Press, 2016) and in his forthcoming book The Law of Consumer Redress in an Evolving Digital Market (Cambridge University Press, 2017).

Kitty Duell

Mediator, Trainer, Coach - The Netherlands Kitty Duell serves as a full time mediator and trainer/coach in a wide variety of disputes relating to domestic and international matters. This includes commercial, civil and employments disputes. Since 2012 she has been a certified (court accredited) online mediator. She has trained professionals in Online Mediation throughout Europe and Northern America and is a Juripax ODR trainer for the Netherlands professional certification standard/scheme. She is also familiar with the Modira, M2G (mediate to Go), Youstice and ECDR systems. She is a certified Netherlands Mediation Institute (NMI) mediator and accredited mediator for court connected mediation. Next to that she is a certified Restorative Practice Facilitator. She is a member of the Netherlands Mediator Association and serves in its counsel of Recommendation. She is last year’s recipient of the award for extensive work she has done for mediation development in The Netherlands. With 17 years experience as a financial and economical adviser and as a broker for (para) medical practices she became a mediator in 1999. During her career she developed an appreciation for the need for dispute resolution in business and was already practicing “mediation” as part of her negotiation and communications practice before her accreditation by NMI. During 2006-2007 she was interim manager for the independent mediation provider ACBMediation Corporate Conflict Management. She has specialized herself in performing mediations that hold a potential, criminal component. This includes International Parental Child Abduction cases, sexual harassment cases, personal or work related injury claims. Her unique research into the competencies of effective mediation models featured in her master thesis is regarded as the first substantial research project of its kind.

Dr Alberto Elisavetsky

Founder and Director of Online Dispute Resolution, Latin America Dr. Alberto Elisavetsky is the Founder and Director of Social Network Online Dispute Resolution Latin-American, the Director of Social Conflict Observatory & Postgraduate Online Dispute Resolution Program in Spanish the National University of Tres de Febrero Buenos Aires Argentina, the Chairman of e-MARC Alternative Dispute Resolution Worldwide Online Spanish Congress, the scientific committee member of the Master in Conflict Resolution University Degli Studi Di Padova Italy, the Co-Director of "School mediation program" University of Las Palmas of the Gran Canaria Spain, the Founder and CEO of "Simediar"--an online mediation simulation project, and the Cyber week coordinator of the Spanish, Italian, and Portuguese chapters, Spanish Editor Mediate.com & weblog Electronic Dispute Resolution, Fellow of the National Center for Technology and Dispute Resolution (NCTDR). www.odrlatinoamerica.com | www.simediar.com | www.resolucionelectronicadedisputas.com | www.e-marc.net | http://mediate.com/espanol/

Frank Fowlie

Ombudsman, WMO (Formerly ICANN) - Canada Dr. Frank Fowlie is International Organization for Migration (IOM) Ombudsman. He was the CEO of www.internetombudsman.biz prior to joining IOM. Internetombudsman.biz provides a unique and innovative shared service to New Top Level Domains who are New gTLD applicants with the Internet Corporation for Assigned Names and Numbers (ICANN). This service provides an affordable and practical opportunity for New TLDs to provide innovative registrant protection and dispute resolution services. Frank was the inaugural Internet Corporation for Assigned Names and Numbers (ICANN) Ombudsman. He was the Ombudsman between November 2004 and February 2011. ICANN is an internationally organized, non-profit corporation that has responsibility for managing the domain name system. Frank is the organization’s inaugural ombudsman and has been the ombudsman since November 2004. As the ombudsman, Frank is a member of the International Ombudsman Association, the Forum of Canadian Ombudsman, the International Ombudsman Institute and the United States Ombudsman Association. Frank is an alumnus of the University of Manitoba, University of Regina, and Royal Roads University where he earned a Master of Arts in Conflict Analysis and Management. He has taken training as a negotiation instructor at the Program on Negotiation at Harvard Law School and is an associate faculty member of Royal Roads University. Frank was previously employed with the United Nations, where he was on Mission Staff in East Timor for two years. He was the deputy administrator for the capital city, and was appointed as the UN’s Olympic Games Officer, taking the world’s newest country to the Sydney Olympics. Frank’s professional background includes being an Ombudsman Officer with the British Columbia Ombudsman’s Office; Senior Advisor with the Financial Consumer Agency of Canada; Saskatchewan Social Services, and as a Policing Policy Advisor to the BC Attorney General. Frank began his career as a member of the Royal Canadian Mounted Police. Frank is involved in volunteer activities, such as the Canadian Olympic Committee; Olympic, Commonwealth and Pan American Games; and the Royal Life Saving Society. He is the co-author of, “Prayer Road”, a book about the Olympic Games and East Timor.

Martin Gramatikov

Head of Measurement & Evaluation, The Hague Institute for the Internationalisation of the Law - Bulgaria/NL Dr. Martin Gramatikov is the Head of Measurement and Evaluation at HiiL Innovating Justice. He has a law degree and PhD in political science. His main area of expertise is quantitative empirical legal research. Martin specialises in conducting large-scale justice needs surveys; measurement of how people perceive justice; and impact evaluations of access to justice and dispute resolution programmes. He managed research projects in more than 20 countries around the world. Currently, together with his colleagues at HiiL he conducts justice needs studies in Yemen, Mali, The Netherlands and Indonesia. Martin also works on enhancing the existing indicators of Rule of Law as well as the application of Big Data in justice. Martin is member of the Scientific Committee of the European Union Fundamental Rights Agency.

Jo Holland

Director, Small Claims Mediation - UK

Patric Illigen

President, Euro-ODR - Germany Patric Illigen, lecturer, supervisor, President of Euro-ODR LTD, director of the German Mediation Academy, Essen Born in 1971. Patric Illigen began his professional career with his training as an officer in the troops serving as Engeneering-Officer in the 1st Mountain Division in Munich and Ingolstadt. He then studied part-time, in addition to his work in the HypoVereinsbank in Munich, economic engineering with emphasis on "International Management". From 1998 to 2007, he worked in various companies as a senior manager and chief executive, his special interest was in education and training of personnel, as well as in the design of training courses at the university level. After his education to a businessmediator at the Chamber of Industry and Commerce (IHK) Patric Illigen founded in 2008 the Accanis Ltd, an international service provider for mediation and mediators. In the following years, the expanded Accanis Ltd by several parts, for example, in 2011 the "European Mediation Network" with now has 60 partners in 11 countries, as well as the "Bergische Mediationszentrum" being part of the Accanis-Group. In 2013 Patric Illigen founded the German Mediation Academy in Essen, which director and director of science he is. In the context of this activity he is inter alia. He is an author of various trainings about mediation and nationally and internationally recognized training courses related to the use of mediation and online-mediation. As a part of the reorganization in spring 2014 the Accanis LTD was dissolved. The German Mediation Academy is now part of the Euro-ODR LTD-Group which, in addition to the Euro-ODR Ltd as a global ODR-provider, the Euro-ODR Services GmbH, the leading service provider for ADR and ODR in Europe under the direction of Sylvia Illigen belongs. The Euro-ODR LTD is one of the biggest and leading ODR- provider running over 70 specialists in more than 14 languages to resolve online smaller and larger conflicts all over the world. Patric Illigen made special international experience with his announcement as the accountant of the EU-founded project "EuroNetMed" in 2011 to 2012. In addition since summer 2012 he operates the ODR-platform MESUTRAIN, a comprehensive system for realization of Online-Mediations, Online- Supervisions as well as working national and international as a leading specialist for trainings for mediators and coaches. As a lecturer for mediation and online-mediation Patric Illigen is always booked on major national and international conferences or hold lectures at fair-related around the mediation. In particular as a specialist for online mediation/ODR Patric Illigen is an internationally sought-after expert and is regarded as one of the leading pioneers of the online-based mediation in Europe and beyond. Since October 2013 Patric Illigen is mainly responsible for the global training of trainers and neutrals at ODR-providers for the ODR-system "YOUSTICE". As an author Patric Illigen has already written many books in the context of the mediation, in addition, he regularly published articles and essays in various trade magazines.

Ethan Katsh

Director, National Center for Technology and Dispute Resolution - US Professor Katsh is Director of the National Center for Technology and Dispute Resolution and Professor Emeritus of Legal Studies at the University of Massachusetts. He has authored and edited several influential books on law and technology, including (with Janet Rifkin) Online Dispute Resolution: Resolving Conflicts in Cyberspace (2001) and (with Mohamed Wahab and Daniel Rainey) Online Dispute Resolution: Theory and Practice (2012). His articles have appeared in the Yale Law Journal, the University of Chicago Legal Forum, and other law reviews and legal periodicals. His pioneering scholarly contribution in the field of law and technology has been the subject of a Review Essay in Law and Social Inquiry. Since 1996, Professor Katsh has led the development of the field of online dispute resolution. He was founder and co-director of the Online Ombuds Office, and in 1997, he and Professor Rifkin founded the Center for Information Technology and Dispute Resolution at the University of Massachusetts. He has also chaired the International Forums on Online Dispute Resolution since 2002. Professor Katsh received the Chancellor’s Medal and gave the campus Distinguished Faculty Lecture in October 2006. Recent articles include “Technology and the Future of Dispute Systems Design” Harvard Negotiation Law Review (forthcoming) (with Orna Rabinovich-Einy) and “Is There An App For That? Electronic Health Records (EHRs) And A New Environment Of Conflict Prevention And Resolution,” 74 Law and Contemporary Problems 31 (2011).

May-Britt Kollonhof-Bruning

Co-Founder/Director, Juripax - NL May-Britt Kollenhof-Bruning is a Master of Dispute Resolution, cofounder of Juripax (www.juripax.com) and senior advisor at Modria (www.Modria.com) May-Britt comes to the field of ODR with extensive expertise in the area of ADR. She completed her formal mediation training in the U.S. and has served as a mediator and arbitrator in, mainly, complex commercial disputes. As an independent contractor she has mediated hundreds of online disputes for various companies, including eBay. May-Britt has published extensively on ODR and online mediation.

Jeremy Lack

Jeremy Lack is an ADR Neutral specialized in international dispute prevention and resolution processes, as well as an independent lawyer specialised in new technologies, start-ups and intellectual property. He is an integral part of IMI’s Independent Advisory Committee, the Chair of the Swiss Chamber of Commercial Mediation (Section Romandie), and a panellist with AAA/ICDR, CMAP, CPR, FIMC, IBMS, ICC, INTA, IMI, JAMS, SKWM/CSMC/SCCM, SIMC and WIPO. He qualified as an English barrister in 1989, as a US Attorney-at-Law in 1990/1 (NY State, CAFC & USPTO) and is admitted to the Geneva Bar since 2003 as a foreign lawyer.

Mike Lind

Chairman, LawStrategy - UK

Zbynek Loebl

CEO, Youstice – Czech Republic/Slovakia CEO and founder of Youstice - launched the company as a globally available tool for efficient resolving shopping issues. His experience with alternative dispute resolutions originates from managing the development of European ADR Centre at the Czech Arbitration Court. Zbynek has a 11+ years of knowledge regarding e-commerce, gained as Head of E-Economy Practice Group at Central European Advisory Group.

Jim Melamed

Co-Founder/Director, Mediate.com - US

Rafal Morek

Adjunct Professor, University of Warsaw - Poland

Ijeoma Ononogbu

Ijeoma is an Arbitrator and Solicitor of the Senior Courts of England & Wales, with expertise in International Dispute Resolution. Her specialisms includes Litigation, Arbitration, Mediation, Conciliation, Negotiation and Online Dispute Resolution (ODR). Ije has extensive experience in Arbitration and ODR. A member of various dispute resolution organisations both nationally and internationally, amongst them Fellow of the Chartered Institute of Arbitrators ( FCIArb), Fellow of the National Center for Technology and Dispute Resolution of the University of Massachusetts, Amherst, USA. She is also the Chartered Institute of Arbitrators Delegate to the UNCITRAL Working Group III on ODR at the United Nations.

Ross Paull

CEO, Guided Resolution, Australia Ross founded Guided Resolution following his completion of a postgraduate degree in Dispute Resolution. Guided Resolution designs and builds online software applications for conflict management under a Software-as-a-Service (SaaS) model. The web-based portal guides and structures the online exchange between two or more parties without their need to physically meet or speak. The company provides clients with subscription-based access to its software and also provides associated services including secure hosting and customer service and support for the application. The software is accessed through the internet and is a point and click system that embeds interests-based negotiation techniques into the user interface. Ross has a wide-ranging 25-year career in the financial services industry, encompassing both debt and equity products, the sell-side and buy-side sectors and international product development in North America, Europe and Asia. He co-founded Terra Capital Partners, LLC, a global real estate investment and finance business from scratch with partners headquartered in New York. Prior to that he was Head of Asia Pacific for JP Morgan’s Real Estate Investment Group based in Sydney and a Regional Sector Director, US Equities Research for ABN Amro Inc., based in New York. Ross’s academic qualifications include three Masters Degrees; in Business Law (MBL, University of Sydney), International Studies (MIntS, University of Sydney) and Dispute Resolution (MDR, University of NSW). He also received a Graduate Diploma in Accounting and Finance from UTS and a degree in Business Management from QUT. Professionally, he is a Fellow of both the Financial Services Institute of Australasia (FFin) and the Australian Property Institute (FAPI).

Mirèze Philippe

Special Counsel, Secretariat of the ICC International Court of Arbitration Mirèze Philippe is Special Counsel at the Secretariat of the ICC International Court of Arbitration and has joined the ICC in 1984. She is a French lawyer of French and Lebanese origin. She holds a post-graduate degree in Business law and a master in Business Administration. She speaks English, French, Arabic, German and understands Spanish. After having administered several hundreds of procedures including scrutinizing awards within one of the arbitration teams, Mirèze was promoted to Special Counsel. Alongside IT engineers she helped develop the NetCase platform to conduct arbitration procedures in a secure online environment. She has since then specialized in online dispute resolution. Additionally, she has helped foster ICC Arbitration in the Middle East by traveling throughout the region giving lectures and teaching workshops; she has drafted mock cases and moderated numerous arbitration workshops; she has contributed to an ICC arbitration online training and a training and an incentive programme for ICC National Committees. She is currently mainly in charge of coordinating internal practices, overseeing a legal training programme and is in charge of the internship programme at the Secretariat of the Court. She taught arbitration at the Conservatoire Nationale des Arts et Métiers (Paris, France) and at the International Development Law Organization (IDLO) (Rome, Italy). She teaches online dispute resolution at the MOOC diplôme universitaire en ligne Droit de l’Arbitrage (Montpellier, France) and at the Swiss International Law School (SiLS) (Basel, Switzerland). She participates to the Willem Vis International Commercial Arbitration Moot as evaluator or arbitrator. She is founding co-president of ArbitralWomen (www.arbitralwomen.org), member of the Steering Committee of the Equal Representation in Arbitration Pledge (www.arbitrationpledge.com), member of the Board of Advisors of Arbitrator Intelligence (http://www.arbitratorintelligence.org), member of the Advisory Board of Association Arbitri (http://associationarbitri.com), Member of the Editorial Board of International Journal of Online Dispute Resolution, fellow of the National Center for Technology and Dispute Resolution (“NCTDR”) (http://odr.info/). She was also member of the UNCITRAL Working Group III on ODR.

Orna Rabinovich-Einy

Professor, University of Haifa - Israel Orna Rabinovich-Einy is an associate professor at the Faculty of Law at the University of Haifa. Her areas of expertise are alternative dispute resolution (ADR), online dispute resolution (ODR), and civil procedure, with research focusing on the relationship between formal and informal justice systems, dispute resolution system design and the impact of technology on dispute resolution. She is a fellow of the Haifa Forum of Law and Society, the Haifa Center for Law and Technology, and the Center for Information Technology and Dispute Resolution at UMass, Amherst. Rabinovich-Einy holds a doctorate in Law (J.S.D.) degree from Columbia University. She was admitted to the Bar in Israel (1998) and New York (2001) and was certified as a mediator in New York by the Safe Horizon Mediation Center (2003).

Vikki Rogers

Pace Law School - US Vikki Rogers is the Director of the Institute of International Commercial Law (IICL) at Pace Law School. Ms. Rogers' areas of teaching and publication include online dispute resolution (ODR), international commercial arbitration and international commercial law. She also consults on the development of online dispute resolution processes for domestic and cross-border commercial disputes. She represents the IICL in Working Groups II and III at UNCITRAL, and is an expert advisor at UNCITRAL for Working Group III on ODR. Ms. Rogers' is responsible for maintaining the award-winning online CISG Database and is an Editor of the UNCITRAL CISG Digest. She also innovates in the development of online training programs, including the online Certificate Program on International Commercial Law and International Alternative Dispute Resolution, which involves leading international commercial law and ADR experts and annually draws student participation from over 20 countries. Ms. Rogers has prior work experience in a top-rated international law firm, arbitral institution and as a visiting scholar at foreign universities.

Graham Ross

Modria - UK/US Graham Ross is a UK lawyer and accredited business mediator specialising in the art of negotiating solutions as opposed to burning money through the courts. He is a recognised expert in the fast developing field of Online Dispute Resolution (ODR) which exploits the power of technology to facilitate resolution. He was trained in commercial mediation by the ADR Group and is a member of the Civil Mediation Council and the Ombudsman's Association. He is a Fellow of the National Center of Technology and Dispute Resolution (NCTDR) at the University of Massachusetts. He is also a member of the 12 strong ODR Advisory Group appointed by the Civil Justice Council to advise on the role of ODR in a modernised civil justice system for England and Wales.

Bill Scouller

Director, Cloudtec - UK

Mr Aditya Shivkumar

Advocate, Co-Founder, Mediateitonline - India Aditya Shivkumar is an Advocate practising in the High Court of Madras since early 2010. Upon completion of his studies in the United Kingdom, Aditya returned to Chennai to pursue a career in Litigation. Perhaps fortuitous that he has worked with some of the best brains in the field. He shadowed Mr P S Raman, Former Advocate General for about a year where he picked up the finer nuances of litigation, plus an exposure into various genres of law. He assisted him in several important matters, more particularly cases that involved disputes concerning the Board of Control for Cricket in India. After a brief but insightful experience with Mr P S Raman, Aditya further expanded his legal knowledge by joining one of the best-known minds in Civil Law in the country, Mr S Parthasarathy, Senior Advocate. During his stint, he has routinely appeared for clients in Civil Disputes before the High Court. Since late 2012, Aditya has become independent routinely advises clients on a varied range of issues involving Banking and Commercial Laws, Sports Law and Constitutional Law. He specialises in Writ work coupled with Sports Law. He has recently co-authored an article ‘Roll of a Dice-Sets the ball in Motion’ which calls for legalising of betting in sport. This Article has received wide acclaim and has been published in the Country’s apex law journal: Supreme Court Cases. Aditya is an associate of Justice Mukul Mudgal, architect and the founding father of Sports Law in India. Aditya is an Accredited Mediator having picked up the qualification with Clerksroom-England. In addition to his duties as a litigator, Aditya Shivkumar is a co-founder of Mediateitonline, a company that pioneers in Online Dispute Resolution. Mediateitonline offers state of the art online mediation technology to organisations, court services and mediation providers across the globe. Aditya was elected to represent his country India at the Future World Leader Summit at Washington DC in 2005.

Vincent Tilman

Senior Advisor, Eurochambres - Belgium Vincent is bMediation’s Principle Advisor and combines his mediating experience with responsibilities in the innovative technology sector, particularly Intellectual Property Rights policies and IT security. He works with ChamberSign Europe as Managing Director and with the European Association of Chambers of Commerce as Senior Advisor. A common feature of his work is extensive negotiation and consultation with European and national governments, corporate businesses, law firms, trade bodies and interest groups in Europe and beyond. Vincent Tilman has been developing mediation expertise for over 15 years, particularly in the area of commercial disputes in an international environment. Vincent’s most recent mediated disputes related to construction, real estate, Information technology and inheritance. Vincent was accredited as a mediator by CEDR in 2004 and by the Belgian Federal Commission for Mediation and bMediation in 2013. Vincent was trained by bMediation in Brussels, the Centre for Effective Dispute Resolution (CEDR) in London and the Harvard Law School in the US. Vincent has joined the CEDR training faculty in 2014.

Irena Vanenkova

Former IMI Executive Director - Russia

Esther Aura Vilalta

Professor, Universitat Oberto de Catalunya - Spain Senior Lecturer of Civil Law at the Open University of Catalonia (UOC) and teaching partner at the University of Lleida (EURL) and at Ramon Llull University (ESADE). PhD. of Law at University of Barcelona (UB, cum laude and European special award), postgraduate Studies in Civil Catalan Law (UB). Advanced Studies Diploma in Civil Law (UB), Master in Civil Compared Law (Unicam, It). Member of the Spanish Delegation at The United Nations, UNCITRAL WG III (Online Dispute Resolution). Member of the NCTDR, ACR, IBA, DIGIT and of ILCE Advisory Commitee. Lawyer (ICAB), mediator (AEPJMA) and arbitrator at the Tribunal Arbitral de Barcelona (TAB), Corte de Arbitraje de Madrid (CAM) and Tribunal de Arbitraje y Mediación de Gran Canaria (TAMC). She was deputy magistrate in the Court of Appeal in Barcelona, professor of civil procedure at the Bar Association of Barcelona and practitioner for more than fourteen years. During that time she developed the first software product addressed to Spanish practitioners (Actionis) certified and recommended by the General Council of the Spanish Judiciary. Vilalta has published numerous books in the area of her specialty (civil, commercial, procedural and comparative law, mediation, arbitration, ADR, ODRs and impact of electronic commerce). Her most recent work is Electronic Mediation and Arbitration, Thomson Reuters, 2013. Her expertise in alternative dispute resolution (ADR / ODRs) has led her to coordinate and to lead many diverse thesis and research projects focused on mediation, arbitration, ADR and ODR. Her most recent project, eLearnCourt, is a ecloud platform for the training of online mediators and arbitrators and for the implementation of negotiation, mediation, conciliation and arbitration activities.

Mohamed S. Abdel Wahab

Professor, Cairo University - Egypt Dr. Mohamed S. E. Abdel Wahab (MCIArb), Licence en Droit (CAI), LL.M (CAI), MPhil (MAN), Ph.D (MAN), CIArb Dip. International Commercial Arbitration (Baliol College, Oxford University – Chartered Institute of Arbitrators), European Law Course (King’s College, London University) has broad and extensive experience as an ODR expert and in commercial and investment arbitration and expert determination proceedings across the economic and business spectrums, including energy, construction, telecommunications, information technology, pharmaceuticals, hospitality and hotel management, sale of goods, banking, and finance sectors. Dr. Abdel Wahab also holds a number of academic visiting posts in Egypt, the UK, and the USA, where he teaches Comparative Commercial Arbitration, English Contract law, Comparative Law, Online Dispute Resolution, and Conflict of Laws. Dr. Abdel Wahab is an Adjunct Professor of Law and International Commercial Arbitration (Indiana University, USA), and Faculty Coordinator for the Indiana University LLM Program in Business and Comparative Law in Egypt. Dr. Abdel Wahab is an Adjunct Professor of Arbitration at the American University Construction Law and Arbitration Course (CLAC 045), a Fellow of the National Centre for Technology and Dispute Resolution at the University of Massachusetts, Amherst, USA, and Associate Member of the Centre for Private International Law at Aberdeen University.

James Walker

Founder, Resolver - UK James Walker is the founder of resolver the free online complaints resolution service assisting consumers to resolve issues with companies. James developed resolver based on his knowledge of ODR and applied the principles of dispute resolution to complaining. Prior to setting up resolver, James was the Head of Innovation for Kingfisher Plc, the largest home improvement retailer in Europe. James was responsible for starting the B&Q Energy Saving Business, conducted trials for the UK Government on how to use language to drive service uptake and also completed the worlds first loft conversation in 8 hours. Prior James worked as Head of Innovation for EzGov Europe, that delivered 90% of the transactional services for UK Central Government including Money Claims Online developing new services and is where he learnt about ODR techniques. James has also worked for Telindus/Belgacom delivering the first WiFi on London Underground and prior worked as an Environmental Consultant working with the top 5 UK Architectural firms to increase the sustainability of their building designs.

Diana Wallis

President, European Law Institute - UK In September 2013 Diana Wallis was elected President of the European Law Institute (ELI). For five years until January 2012, she was a Vice President of the European Parliament and one of the driving forces behind the EU Mediation Directive of May 2008. Among many other distinctions in her 12-year period as a Member of the European Parliament Diana was representing the British constituency of Yorkshire and the Humber (1999-2012), following a successful career as a solicitor in commercial litigation. Diana has served throughout her parliamentary career as Coordinator of the European Parliament's Committee on Legal Affairs and the Internal Market, and in that role has been a powerful champion of better access to justice across civil society.

Leah Wing

Director, Legal Studies Program, University of Massachusetts - US Dr. Leah Wing, is Co-director of the National Center for Technology and Dispute Resolution (NCTDR) and Senior Lecturer, Legal Studies Program, Department of Political Science, University of Massachusetts/Amherst, USA. Leah has taught dispute resolution since 1993 and served as a researcher on early experiments in online dispute resolution during the 1990s and 2000's at the NCTDR. She heads the Ethical Principles for Online Dispute Resolution initiative of NCTDR and recently completed collaborative research on three (US) National Science Foundation funded projects on online dispute resolution. Leah serves on the editorial boards of the International Journal of Online Dispute Resolution and Conflict Resolution Quarterly, and has served two terms on the Association of Conflict Resolution Board of Directors. Since being certified as a mediator in 1983, Leah has provided mediation and training consultation to over one hundred organizations and institutions, specializing in the relationship between power, identity, technology, and conflict transformation. She has served on the advisory board of the first multilingual global online dispute resolution e-commerce platform and serves on the advisory board for ODREurope.

Ales Zalar

Ales Zalar/Katarina Kresal, Founders, ECDR - Slovenia Aleš Zalar was born on 22 October 1961. He graduated in law. From 1989 to 2008 he was a judge. At the end of his career as a judge he was a Senior District Court Judge. From 1991 to 2007 he was the President of the Basic Court in Ljubljana and later the District Court in Ljubljana. He was then the EU's legal consultant for EU law with the Romanian Supreme Court and for mediation with the Croatian Ministry of Justice