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Chuck Doran

Chuck Doran has been a mediator since 1992 and is a Distinguished Fellow with the International Academy of Mediators (IAM) and is the President-Elect of the IAM Board of Governors.

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United States, United States - MA, United States - NH
Mediation Profile

Chuck Doran is an experienced mediator specializing in the resolution of employment, franchise and commercial disputes. In 1993, Chuck completed a Specialization in Negotiation and Dispute Resolution at the Program on Negotiation at Harvard Law School. In 1994, Chuck founded MWI, a nationally recognized dispute resolution service and training organization based in Boston, MA that provides individual and corporate clients with negotiation consulting and training, mediation and arbitration services, and mediation training.  Chuck served as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee. He is a member of the Massachusetts Bar Association's Dispute Resolution Advisory Group and is a past president of the Association for Conflict Resolution, New England Chapter. Chuck is also a Distinguished Fellow with the International Academy of Mediators and the President-Elect on IAM's Board of Governors.

A mediator since 1992, he is a member of the CPR Dispute Resolution Panel of Distinguished Neutrals and has provided mediation and other ADR services to a variety of clients including AT&T, Bose, BMW of North America, Coca-Cola, General Motors, Oxfam America, the Equal Employment Opportunity Commission (EEOC), the Massachusetts Commission Against Discrimination (MCAD), and the USPS REDRESS I and REDRESS II Mediation Panels.

I send the following information to clients to describe my approach to mediation and what they can expect from the process: The purpose of mediation is to help the parties move from a state of stress, distrust, and uncertainty to a place of trust, collaboration and an improved working relationship. Mediation is a voluntary and confidential process in which a neutral third-party facilitator (the mediator) helps the parties resolve their differences by exploring interests and generating options for mutual gain. The mediator's role is to manage the process so that the parties can have productive conversations and make important decisions in a safe environment. Mediation provides parties with an opportunity to play an active role in defining the terms of their own agreement, which has a direct effect on the compliance rate. Mediation also provides parties with an opportunity to rebuild long-term working relationships that are crucial to maintaining a healthy and productive work environment.

Workplace and employment, franchise and commercial matters.

$425 per hour, minimum one-day for out of state mediations. Reasonable travel, accommodation and material costs are not included and will be billed as incurred, without markup. Reduced rates for income-eligible parties. Day rates available. Please contact [email protected] for details.

  • Appointed to serve as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee (1999-2003);

  • Distinguished Fellow and Executive Committee Board Member (President-Elect), Board of Governors – The International Academy of Mediators (IAM) (2013 – Present);

  • President and Director of the Association for Conflict Resolution, New England Chapter (NE-ACR) (formerly the Society of Professionals in Dispute Resolution - SPIDR). Elected to serve as President and former President-Elect and Director of the six-state regional chapter of ACR International (1997-2004);

  • Chair, Massachusetts Budget Coalition. Led statewide collaborative effort with 15 mediation providers across the Commonwealth of Massachusetts to secure over $950,000 in legislative funding for court-connected mediation services (1997-2000);

  • Arbitrator with the Massachusetts Bar Association's Fee Arbitration Board (1996 to present).

References available upon request. Please send an email to [email protected] for more information.

Training and Education
  • April 1992, Basic Mediation Training, 30-hours - Cambridge Dispute Settlement Center, Cambridge, MA;

  • November 1994, Court Mediation Training, 32-hours - Harvard Mediation Program, Harvard Law School, Cambridge, MA;

  • April 1995, Advanced Criminal and Family Mediation Training, 15-hours - Harvard Mediation Program, Harvard Law School, Cambridge, MA;

  • November 1995, Divorce Mediation Training, 18-hours - Harvard Mediation Program, Harvard Law School, Cambridge, MA;

  • July 1996, Master Mediation Seminar, 18-hours - The New England Chapter of the Society of Professionals in Dispute Resolution, Marblehead, MA;

  • November 1998, REDRESS I Mediation Training, 18-hours - United States Postal Service, Boston, MA;

  • May 2002, REDRESS II – Advanced Transformative Mediation Training, 16-hours - United States Postal Service, Hartford, CT;

  • January 2009, EEO Mediator Refresher Training, 3-hours – EEOC Boston, MA;

  • Attended classes offered at the International Academy of Mediators (IAM) Conferences:
    • October 2012 – Cambridge, MA
    • September 2013 – Paris, France
    • May 2014 - Santa Monica, CA
    • May 2015 - San Francisco, CA
    • September 2016 – Vancouver, Canada
    • April 2017 - Memphis, TN
    • November 2017 - Austin, TX
  • Mediation Trainer. Designed and served as lead trainer for over seventy-five 20 to 40-hour basic and advanced training programs, totaling over 2250 hours since 1994. Mediation training clients include Coca-Cola, Bose Corporation, MWI, Fletcher School of Law & Diplomacy and the Harvard Mediation Program at Harvard Law School.
    • General Motors : Designed and led Mediation and Arbitration Training Programs to prepare GM Dealer and Corporate Mediators to participate as mediators in a national mediation program managed by MWI for GM;

    • Coca-Cola: Chuck served as the lead trainer for 7 five-day mediation training programs that were designed to prepare members of Legal, HR and other management to become effective internal mediators at Coca-Cola.  Chuck managed and served on a team that provided corporate training to over 40,000 employees at Coca-Cola beginning in 2002;

    • Fletcher School of Law & Diplomacy: Beginning in 2000, Chuck led the design and delivery of 15 four-day mediation trainings and mediation practicums for students at the Fletcher School of Law & Diplomacy at Tufts University.

  • Negotiation Instructor and Presenter. Chuck has worked nationally and internationally with top sales, procurement, and delivery professionals to diagnose and resolve negotiation challenges across multiple industries including financial/consulting, healthcare, and high tech. Served as a negotiation instructor for the internationally attended “Program of Instruction for Lawyers” Negotiation Workshop at Harvard Law School as a teaching assistant to Professor Roger Fisher on multiple occasions.

Chuck Doran has presented at many conferences since 1994 including the New England Chapter of the Association for Conflict Resolution and the International Academy of Mediators.

  • Doran, C. (2012, May). Making it as a Mediator: Tips from Those in the Know.  Massachusetts Lawyers Weekly - 40 MLW 1610.

  • Doran, C. Levin, D. (2009, May). MWI Mediation Training Manual. (MWI's Mediation Training Manual is a comprehensive 169 page resource that thorougly examines the structure, stages, and principles of mediation, as well as state and federal statutes and rules relating to mediation.)

  • Doran, C. (2009, Winter).  Mediator as Ombuds. New England Chapter of the Association for Conflict Resolution News - Volume #17 Issue #1.

  • Doran, C. (2008, Fall). Does Mediation Work? You Be the Judge: A User's Guide to Mediation. Insights Magazine.

  • Doran, C. , Mayer T. (2006, June). What is Conflict Costing Your Company? The Value of a Comprehensive Employment Dispute Resolution System. Northeast Human Resources Association.

Also, see https://www.linkedin.com/in/chuckdoran/detail/recent-activity/posts for a sample of articles written by Chuck Doran.


As a member of the International Academy of Mediators and the New England Chapter of the Association for Conflict Resolution, Chuck Doran adheres to the ethical guidelines mandated by these two organizations as a condition of his membership.

As a member of MWI's mediation roster, Chuck Doran complies with MWI's complaint process, which is as follows: In the case of a mediator whose performance is unsatisfactory, the Executive Director or a member of the Board will discuss the problem with the mediator and define a methodology with the mediator for improvement. Methods of improvement include having the mediator observe or receive coaching from an experienced mediator, and/or receive additional training. Until the mediator has demonstrated satisfactory skills, no cases will be offered to the mediator, except with a designated coach attending. Any mediator who has not demonstrated satisfactory skills within three months will be dropped from the roster.

Chuck Doran holds professional liability insurance with Complete Equity Markets.

Mediator | Executive Director
10 Liberty Square - 4th floor
United States
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