Ellen Kandell

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5.00 average based on 1 review.
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Ramona Buck
Feedback digest by Ramona Buck, May 01, 2018 This Feedback Digest is based on 10 mediation participation feedback forms in 10 mediations, initially submitted on Wednesday 9th April 2014. Ms Kandell’s level of mediation skills and abilities are consistently rated by mediation participants as a “5” on a 1 to 5 scale, with 1 = low and 5 = high. They also consistently say that they would recommend her as a mediator to others. In terms of participants’ satisfaction with the whole mediation process, they mostly rate this as 5 with a few ratings of 4. So, with no exceptions, the participants’ satisfaction levels with the mediation process as facilitated by Ms. Kandell are quite high. Ms. Kandell’s mediation participants say that she is very knowledgeable and works well with both sides. One participant explained that in his case, she helped the parties understand that she supported them and the process, but that she wasn’t taking either side. Instead, she tried to help them understand the situation as a whole and to see the perspective of the other party in the mediation. One person in another case described this same situation by saying that she tried to help them find common ground. Phrases that participants use in describing Ms. Kandell as a mediator include: graceful persistence, an excellent communicator, a quick study, focused on both parties, very reasonable, very skilled at mediation, very knowledgeable, and that she uses effective listening skills. Several say that in the mediation she helped them to stay focused on the relevant issues and is efficient in using her time well with each party. And, participants indicate that she was very helpful in their cases in supporting them in finding a solution to their conflict. There is common agreement in the Feedbacks received that she is able, even though meeting participants for the first time, to clearly explain the mediation process, and to quickly form a collaborative mediation relationship with the parties so that they can all work to find an appropriate resolution, if that is possible. And, in addition, most participants indicate that they would use this mediator again. The ones who did not were only those who indicated that this question was not applicable because they were mediating through an institutional setting. There were no reportable negative comments in the Feedbacks. Update for Ellen Kandell as of May 24, 2917: There were four additional surveys submitted and reviewed for this update: All said they would be likely to use Ellen’s services as a mediator again. And they would all recommend her services to others. They all rated her skills very highly and were very satisfied with her mediation services. Comments included: Ellen was capable, knowledgeable and highly experienced. She was also personable, which I didn’t necessarily expect in a mediator. She was tactful, fair and astute at knowing when to press a party for movement/concessions. She facilitated dialogue on the issues that mattered. She had the ability to give both sides a reality check and an objective assessment. Her employment law knowledge was crucial to the case. She was also very patient with the attorneys, which I think helped in this case. This feedback was last updated on 24 May 2017.
by Ramona Buck, December 10, 2018