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Kitty Duell



Mediator, Trainer, Coach. Member of IMI ODR Task Force, The Netherlands.

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Canada, Netherlands, Sweden, Switzerland, United States
English, Dutch
Mediation Profile

Kitty Duell serves as a full time mediator and trainer/coach in a wide variety of disputes relating to domestic and international matters. This includes commercial, civil and employments disputes. She is a certified Netherlands Mediation Institute (NMI) mediator and accredited mediator for court connected mediation. Next to that she is a certified Restorative Practice Facilitator. She is a member of the Netherlands Mediator Association and serves in its counsel of Recommendation. She is last year’s recipient of the award for extensive work she has done for mediation development in The Netherlands. With 17 years experience as a financial and economical adviser and as a broker for (para) medical practices she became a mediator in 1999. During her carrier she developed an appreciation for the need for dispute resolution in business and was already practicing “mediation” as part of her negotiation and communications practice before her accreditation by NMI. During 2006-2007 she was interim manager for the independent mediation provider ACBMediation Corporate Conflict Management. She has specialized herself in performing mediations that hold a, potential, criminal component. This includes International Parental Child Abduction cases, sexual harassment cases, personal or work related injury claims, Her unique research into the competencies of effective mediation models featured in her master thesis is regarded as the first substantial research project of its kind.

For the last 10 years she has worked with mediation within and between companies. This has given her a wide knowledge of the essence of business conflicts and know-how to overcome the obstacles to reach a solution that serves all involved parties' needs. She has developed conflict management systems as a conflict prevention tool as well as a reintegration tool after burnout, personal injury and long-term illness situations.

Areas of particular experience as a mediator include:

Business (profit and not for profit): 
- boardroom, partnership, management dispute concerning valuation of shares, division of ventures including disputes between professionals over the break up of a large practice with allegation of mis-appropriated funds
- financial including alleged fraud, 
- professional negligence,
- commercial, contract, 
- employment, 
- personal injury including stress.

Family:
- divorce
- child abduction
- estate 

She has experience in:
- using mediation to support review of business strategy and new business development.
- working with translators
- working with teams of advisors/multi-disciplinary teams

There is a strong international theme.

Mediation is on one side about achieving the best results for all parties and on the other side transforming the parties' relationship in order to sustain a positive reputation in order to be able to do business in the future and to sustain the company in general. In this light the various styles (evaluative, facilitative, narrative, transformative and restorative) are all tools that the mediator should use where appropriate. Next to the mediation styles knowledge from NLP, systemic analysis, psychology and cultural differences are used effectively to help parties reach their goals.

Since 1999 mediation experience is build in some 100 different business and family related disputes, including complex cases involving national and international parties and complicated multi-party disputes. This business experience covers both in-house disputes and those between business parties. and I have also coached both staff and management in the field. I have designed and implemented conflict management programs.

€ 175, excl VAT

Kitty is board member of the Mediation Information and Intervention Association.
Currently working as a co-author with Canadian and United States mediators on book regarding Cross Border aspects in International Child Abduction situations.
Involved with the NMI-certifications scheme in the Netherlands.
Coordinator Chamber of Commerce Mediation Project (ZH)
Initiator and coordinator platform ‘Mediation in Criminal Law’

Training and Education

The Lime Tree: General Practice mediation, Kuin / CVC – Coach, CVC: Power imbalances between parties; Conflicting personalities in mediation; Labour mediation,
NIP: Advanced training mediation skills, Dialoog: Dynamic formation of a judgement
Herman Illgen: Nonverbal signals, Frederique Banning: Solution based mediation, Gerben Hellinga: Transactional analysis, Amethist Developing: Social behaviour styles,
Dorothy Dela Noce: Assessment, Coaching & Training TM, Institute for the Study of conflict Transformation (V.S.), IIRP: Restorative Justice facilitator; Learning circles; 
(Canada) Restorative Justice facilitator serious offences and (U.S) Training of Trainers, 
I.U.K.B. (Switzerland) International Master in Mediation (MAS) 

Lector for foreign delegations for ‘Restorative Justice’
Lector on behalf of Netherlands Mediation Institute (NMI) ‘Quality assurance’
Development and organizing presentations & training for members organizations

Publications

Author, Mediation in Criminal Cases? Mediation in Criminal Cases!, Trema, December 2004, Author, Offenders confronted with their victims, Edelmetaal, October 2004, 
Co-autor, news letter Restorative Justice of the Police Haaglanden, December 2004. 
Author, thesis: International Child Abduction, a comparison of mediation models, 2009.

Compliance

IMI Code of Professional Conduct

IMI Professional Conduct Assessment Process
NMI Disciplinary Proceedings

Fortis Corporate Insurance N.V. Coverage € 1,000.000

Contact
Kitty
Duell
Kitty Duell
+31 6 54 787 464
+31 6 54 787 464
C. de Wittlaan 34
The Hague
BC, MN
2582 CL
Netherlands