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Laura Kaster
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AAA-ICDR
Feedback digest by AAA-ICDR, 24 Aug 2018 This Feedback Digest is based on 14 Feedbacks from 13 Mediations, initially submitted in June 2009 and last updated on May 16, 2017. Parties and counsel who have used Laura Kaster would overwhelmingly use her services again and would, without hesitation, recommend her to others. Typical of the comments reflecting Ms. Kaster’s acceptability are: (i) Laura was objective, patient and fair throughout the mediation process. She was outstanding; (ii) Ms. Kaster was thorough and thoughtful in evaluating the dispute and the parties; (iii) Ms. Kaster was extremely patient and took the necessary time to discuss and work with the parties, ultimately achieving a good solution; (iv) She was helpful, thorough and moved us towards our goal. She listened well; (v) I would, without hesitation, use her again; and, (vi) Laura did an extraordinary job mediating a very difficult dispute. She is one of the very best mediators I have ever used—and I have used many. Ms. Kaster’s mediation skills and abilities are rated as highly effective. Typical of feedback received in this regard are: (i) Ms. Kaster’s objectivity and listening skills made a difference in the outcome; (ii) Ms. Kaster was a reflective listener, providing opportunities to participants to provide input. She critically evaluated input provided by participants, providing clear assessments of issues and options. She was especially skilled at presenting prospective options or courses of action for mediation participants; (iv) Laura was persistent at keeping the dialogue ongoing; (v) She has a unique blend of skills, persistence and patience, which coupled with her sincere effort to obtain a fair settlement leads to a successful mediation; (vi) She had the ability to make the parties understand the perspective of the other side; (vii) She did a good job of valuing the potential exposure for the parties, which assisted in determining a reasonable settlement value; (viii) She is excellent at understanding issues and bridging differences over them; and, (ix) Laura Kaster is a first-rate mediator. She had credibility with the clients and the lawyers and skillfully navigated difficult issues to bring the parties to what we hope is a satisfactory settlement. Ms. Kaster is also highly regarded for her ability to effect a positive outcome. For example, one provider of feedback noted that Ms. Kaster’s personable style was helpful in bolstering a collaboration of friends. From my perspective, thanks to Ms. Kaster’s mediation, two organizations that were experiencing strained communication and work projects have begun the process of trusting each other once again. While another noted that without Ms. Kaster calling the meetings and making us do the work, we might never have gotten the process begun, and we might not ever have talked about all the issues that needed to be discussed. It was also noted that her manner, skills, persistence, patience and sincere commitment to have the parties obtain an agreement were of the highest level and ultimately led to a potential settlement. Costs were widely reported as reasonable in the context of the value of the disputes mediated by Ms. Kaster, and in general a very high degree of satisfaction was reported. No reportable negative comments have been received since Ms. Kaster’s designation as an IMI Certified Mediator.
This feedback digest was last updated 18 May 2017.
by AAA-ICDR, 29 Mar 2024
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