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This Feedback Digest is based on 5 feedback in 5 mediations, initially submitted in May 2015. The reviewer drafted this report on the basis of the evaluation forms returned by mediation users and the following conclusions can be drawn regarding the quality of the mediation services provided by the mediator and her mode of practice: Shabname is mostly involved in situations concerning employment law and discrimination. 1. Users indicated that they would choose this mediator again in 100% of cases. 2. Furthermore, they would all recommend her to potential users. Their choice is based on Shabname’s ability to gain an understanding of the conflict and the views of the parties, delicately re-establish respect and dialogue between the parties and allow the parties to work together on a solution to the dispute. 3. In the opinion of all the users, Shabname has excellent skills and competencies and demonstrated the following skills and competencies in particular: ability to listen, use of time and different meeting formats available to her, knowledge of discrimination law. 4. The mediator’s skills and competencies that had a decisive influence on the outcome of the mediation included her strong listening skills, her ability to analyse and sum up, and her patience and neutrality. 5. The mediator was chosen: a) on the IFCM website in 0% of cases, b) on the suggestion of a colleague, law firm or another professional in 0% of cases c) through an organisation or an institution in 20% of cases d) by one of the other parties involved in 40% of cases e) by another means, notably through having met him on a training course or on another cases, in 40% of cases. 6. As for the cost of the mediator, this was considered satisfactory to very satisfactory in 60% of cases, bearing in mind that for 40% of the users, the cost was not a factor or not relevant since it was paid by another party. 7. The level of satisfaction expressed by the users in relation to the mediation practice and the outcome obtained by the parties is: • satisfied = 20% • very satisfied = 80% noting that certain users consider that without mediation, the case would not have been settled. 8. When a mediation or conflict arbitration organisation was involved in the choice of the mediator, the user’s general level of satisfaction in relation to this organisation is 80%. 9. In 80% of cases, the mediation allowed the participants to resolve most of their problems. Aside from the fact that the mediation was successful, the benefit of participating in this mediation was: taking the dispute out of a judicial context and restoring calmer relations, offering a solution that the current litigation could not have achieved, or creating a very positive experience for the people participating in mediation for the first time. Another notable point: no negative comments were noted. 10. In 60% of cases, this was not the first mediation for the users. 11. Finally, the following agreed to be mentioned as a reference in this mediator’s profile on the IFCM website: • Frédéric Leclercq, Barrister at the Paris Bar, f.leclercq@lusis-avocats.com; • Danièle Baruchel-Beurdeley, Barrister at the Paris Bar, dbeurdeley@ftms-a.com; • Cécile Bouchaud, Barrister at the Paris Bar, cecilebouchaud@aol.com; • Mrs Dominique Burthe, Human Resources Manager of CA TECHNOLOGIES, dominique.burthe@ca.com
This feedback digest was last updated 8 October 2015.
This feedback digest was last updated 8 October 2015.