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Password Reset

12 August 2019: several users have mentioned difficulty resetting their password. If this includes you, please request IMI Support generate a temporary password for your account. Send an email by clicking here.

30 September 2019: we have identified the problem with the password reset function, and are working to fix it.

Note that your new password must be a minimum of 8 characters and include at least:

  • 1 uppercase letter
  • 1 lowercase letter
  • 1 number

Commonly used passwords (e.g. ‘password’) will not work. Also, if you have used the same email and password on another site and that site has been compromised, you will not be able to use the same email/password combination here, for your own security. (You may wish to sign up for alerts at, which will advise you if your account on other websites has been compromised.)

To reset your password, please enter your email address or username below