International Mediation Institute

Bertha von Suttner Building
Laan van Meerdervoort 70
2517 AN The Hague
The Netherlands


This Privacy Policy (“Policy”) sets forth the International Mediation Institute’s (“IMI”) policies regarding the collection and use of information via this Portal located at (including all pages under such second level domain name, collectively, the “Portal”). The Portal is generally accessible by all visitors (“Visitors”); however, portions of the Portal are only accessible by IMI Certified Mediators and those applying for Certification to use the IMI’s online certification (“Online Certification” ) and are referred to collectively herein as “Registered Visitors”. Capitalized terms not otherwise defined herein shall have the meaning ascribed to them in the IMI Portal Terms of Use.



Visitors (including without limitation Registered Visitors) understand and agree that IMI may collect, maintain, and process information provided by them to IMI, and information otherwise collected by IMI concerning such Visitors on and through the Portal.


All Visitors may visit the public areas of the Portal without disclosing any personal information about themselves. However, Visitors may have the opportunity to request to receive information from IMI, or to otherwise interact on or with the Portal, in which case an e-mail or other address or contact information or other personalized information may be collected in order to allow IMI to comply with the request, and for other purposes as may be disclosed at the time the request is made or otherwise as set forth in this Policy. Visitors may elect to opt-out from receiving marketing communications.


In order to participate in the Online Certification, IMI requires Registered Visitors to have registered with the Online Certification by, among other things, providing contact information such as (for illustration purposes only) user ID, password, name, title, business address, business telephone number, business e-mail address and other contact information (“Registration Information”). From time to time Registered Visitors may review their Registration Information by visiting their area of the Online Certification and revise their Registration Information.  Certain portions of the Registration Information will be used for evaluating qualifications for IMI Certification.  IMI may also use Registration Information to communicate with all Registered Visitors regarding changes in Online Certification functionality, features, billing, help desk and other activities relating to the operation of the Portal.  IMI may disclose the Registration Information of a Party to administrators designated to be provided access to such information.


IMI will record and collect information about how all Visitors use the Portal. This data may include a Visitor’s domain name, language, type of browser and operating system, Internet service provider, Internet Protocol (IP) address, the Website from which they arrived at the Portal, the amount of time spent on the Portal or using the Online Certification and the ways in which they use the Portal or the Online Certification (collectively, “Usage Data”). IMI will monitor and use Usage Data in aggregated form to measure the Portal’s performance and Online Certification activity and improve the Portal’s design and functionality.  IMI may also use Usage Data in aggregated form to develop and distribute to third parties statistical and other information about how the Portal and Online Certification are used and for other marketing purposes.  IMI may also disclose aggregate Usage Data to other Visitors.  IMI may also use Usage Data in un-aggregated form to investigate and prosecute security violations or to identify a particular Visitor.


Cookies are small pieces of text stored as a file on the computer’s hard drive. They are not computer programs. They only contain and transfer to the web server as much information as the users themselves have disclosed to a certain web site.

Cookies are used by your browser and by most websites to help personalize or improve your experience using the world wide web. If you wish to restrict or block the cookies which are set by the IMI’s website, or indeed any other website, you can do this through your browser settings. Restricting cookies may affect some of the functionality of this website, such as the ability to log in to password-protected areas, but most of the site will still be accessible to you.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

You can find more information about deleting and controlling cookies from the website.

IMI and its Internet Service Provider, Tribiq Ltd, will not use cookies to collect personally identifiable information about you. However, in order to provide services to you within this site’s extranet, it is necessary to gather information that will enable the website to personalize, improve and to operate such services. In connection with certain aspects of the Services, we may request, collect and/or display some of your Personal Information.

The table below explains the cookies we use and why.

Name Purpose Expires
PHPSESSID PHP Session ID. This is a unique identifier that is automatically created when a Session starts for a given visitor. This cookie is deleted when browser is closed.
_utma Google Analytics randomly generated number.

We use Google Analytics to monitor traffic levels, search queries and visits to this website.

Google Analytics stores IP address anonymously on its servers, and neither Tribal or Google associate your IP address with any personally identifiable information.

2 years
_utmb 30 minutes
_utmc This cookie is deleted when browser is closed.
_utmz 6 months
COOKIE_LAST_EXTRANET_EMAIL CMS Extranet opt-in cookie. This is set if you choose to ask this website to remember your login name. Until you opt-out via the login screen
LOG_ME_IN_COOKIE CMS Extranet opt-in cookie. This is set if you choose to ask your computer to automatically log you in at this computer Until you opt-out via the login screen


This website uses Google Analytics, a web analytics service provided by Google, Inc.

Google Analytics sets a cookie in order to evaluate your use of the Site and compile reports for us on activity on the Site to help us understand how visitors engage with the Site and track visitor interactions. Google Analytics collects information anonymously and without identifying individual visitors.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By accessing this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Analytics uses its own cookies to store information, such as what time the visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. To disable this type of cookie, some browsers will indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. In addition to declining cookies, you can also install the Google Analytics Opt-out Add-on in your browser, which prevents Google Analytics from collecting information about your website visits.


IMI may make available certain public and/or private forums such as bulletin boards, e-mail lists and chat rooms (collectively, “Peer Groups”) on the Portal or the Online Certification.  Any and all information posted on or through a Peer Group will be generally accessible for viewing by others.  Accordingly, participants are encouraged to exercise discretion when using Peer Groups.


To “opt-out” of (1) receiving communications from IMI (except for communications necessary for the operation of the Portal, the Online Certification, or as otherwise permitted under this Policy), (2) having contact information disclosed to third parties (except as necessary for IMI to operate the Portal, Online Certification, or as otherwise permitted under this Policy), or (3) any other consent previously granted for a specific purpose concerning Your personal information, send an email to the [email protected].


IMI may provide links to third parties’ Web sites (“Linked Sites”) from the Portal. Linked Sites are not necessarily reviewed, controlled or examined by IMI in any way and IMI is not responsible for the privacy policies and practices of any such Linked Sites, or any additional links contained therein. These links do not imply IMI’s endorsement of or association with the Linked Sites.


IMI may make information concerning Visitors, the Portal, the Online Certification and the uses thereof, available to law enforcement personnel and agencies as required by law or in order to enforce the Terms of Use, and may disclose such information if required by law or a judicial or governmental order or subpoena. Where permitted by law, IMI may also disclose such information to law enforcement personnel and agencies, or use such information as part of legal process, in order to protect its property or in furtherance of an investigation regarding a breach of the Online Certification rules and policies or any unauthorized access to or use of the Portal or the Online Certification, or any illegal activities concerning a particular Visitor.


By using or providing information to the Portal or the Online Certification, all Visitors understand and unambiguously consent to the collection, processing and use of such information in all countries and territories for the purposes of providing data for the Portal and as otherwise set forth herein or in the IMI Rules.


IMI may utilize third parties to provide or perform certain services and functions on the Portal and the Online Certification. For example, IMI may use a Web site tracking evaluation firm to analyze use of the Portal and the Online Certification by all Visitors and may use third-party suppliers to provide certain functionality and services.  IMI will make information concerning Visitors and their use of the Portal and Online Certification available to these third parties and service providers, as necessary, to perform these functions and services. The service providers may be located throughout the world; therefore information relating to Visitors may be sent worldwide to countries that have levels of privacy protection different to that of the location of the Visitor.


In the event of a transfer, consolidation, reorganization, liquidation, dissolution, change of control or sale or transfer of the substantial assets of IMI, information collected via or stored on the Portal or the Online Certification may be sold, assigned or transferred to a party acquiring all or substantially all of assets of IMI related to the Portal.  IMI may also transfer such information to its associated entities if and to the extent that they may be involved in operating the Portal or Online Certification.


IMI takes seriously the security of Your personal information.  IMI has therefore implemented technology and security policies and procedures intended to reduce the risk of accidental destruction or loss, or the unauthorized disclosure of or access to, such information, reasonably appropriate to the level of the data concerned.  However, due to the open communication nature of the Internet, we cannot guarantee that communications between You and the Portal, and the Portal and You, or data stored on IMI’s systems, will be free from unauthorized access by third parties.

In the unlikely event that IMI believes that the security of Your personal information in IMI’s possession or control may have been compromised, IMI may seek to notify You of that development. If a notification is appropriate, IMI would endeavour to do so as promptly as possible under the circumstances, and, to the extent IMI has Your email address, IMI may notify You by email.


IMI may, in its sole discretion, update this Policy at any time and from time to time, by posting the amended Policy on the Portal. The revised or amended Policy shall be effective upon posting.  Any access to or use of the Portal or Online Certification following such update shall be deemed consent to such update.  All Visitors are therefore encouraged to refer back to this page regularly.  This Policy may not be otherwise amended without the written consent of IMI.

Privacy Policy was last updated in August, 2012.


If You would like to communicate with IMI regarding privacy issues or have questions, comments or complaints about this Policy, please forward such communication to [email protected].

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